Minus any stars. The worst customer Service!!! Beware!!check out Yelp. The majority of there installs results in leaks, which of course means more$$$$ for them. Especially if you have a slow leak and you become OUT OF 1 Year WARRANTY TIME! Consumer Affairs will be checking into this Unscrupulous Co.
Minus any stars. The worst customer Service!!! Beware!!check out Yelp. The majority of there installs results in leaks, which of course means more$$$$ for them. Especially if you have a slow leak and you become OUT OF 1 Year WARRANTY TIME!
Consumer Affairs will be checking into this Unscrupulous Co.
My mother signed up with Home Depot to have a new HVAC system installed in 2011. Home Depot uses Broadleys as their installation contractor. After 1 year unbeknownst to me, Broadleys came out to do a tuneup and had to add freon. If I knew about this I would have definitely had said something however I guess they just took advantage of an elderly women because if you have to add freon to a new system there is something wrong. Four years later the system does not blow cold air at all, I had met with a Broadley’s technician and he told me the leak was coming from a copper connection that they made when it was installed, he then proceeded to quote me $400 to fix the problem that should have never been there because of their crappy workmanship. I then reached out to my HVAC technician and he proceeded to tell me that there workmanship should have been a lot better than that because their systems out there that do not leak for several several years. Which by the way my system is 20 years old and I’ve never had to add freon to it at all. Way to stand by your workmanship Broadley’s I wouldn’t even allow you to put in a window unit, let alone refer you to anyone ever.
UPDATE….a few days later I had another HVAC Technician come out and find the leak at the valve outside. Not even close to where Broadley’s said it was…what a joke
Like a lot of people, I dread hiring and working with contractors. But I can honestly say, working with Broadley’s has been one of the best contractor experiences I have ever had. Keith Galetta was so pleasant to work with, I started feeling like he was a friendly neighbor and not someone trying to sell me something. There was no pressure to make a decision but he was always available to answer questions. We got a few estimates on having our furnace replaced and all the prices were in the same ball park so I had to use other factors to make a decision. I really got the feeling with Broadley’s that customer service was their number one priority and this bore out. The 2 guys who installed our new furnace were also very pleasant and were some of the most unobtrusive contractors I have ever worked with. They were in my house for about 6 hours and honestly, I hardly even knew they were there. I didn’t feel like I usually feel–like I have to stay on guard and ready to respond to questions, issues, etc. when I have contractors or service technicians in the house. So far so good with the furnace operation–I don’t anticipate any problems. But even if I do, I feel confident that I will get responsive and personal service from Broadleys!
Please don’t not get an air conditioning system here. They installed my air conditioning approximately 8 years ago. The unit is used 4 weeks out of the year. I don’t think I can even count the amount of times that they have had to return to fix something- at least once a year, sometimes twice. Each time the repair is over $100.00. My sister’s system upstairs is older and has never required one service call. I have air conditioning at home and also have had no service calls since installation. When I talk to them they say that it is not their fault, mechanical things just happen. I asked if there were any warranties and they said I should look it up! When there is a problem, they do come right out to fix it. The servicemen are very polite. However, the last call I was not there and I had a tenant. They fixed the problem without calling me and letting me know what was happening. They did tell the tenant what they did and then sent a bill a week later.
They may give you a lower estimate, but believe me, you will pay in the long run!!!
I referred this company to my son because they had installed my gas heater with no problems. My son decides to go with them, and makes an appointment to have work done on his oil heater. The technician arrived two hours late, and with an attitude. In addition my son felt that he had been egregiously overcharged for the time the tech was actually there, so he contacted the company. Two weeks later he received an email stating they would contact him within a couple days. That was in December of 2013. He’s still waiting for that call.
Loud vibrating noise that Broadley’s could not diagnose or fix even though Rennai has several blogs on the same problem. Frustrating situation.
Broadley’s not only handles your plumbing needs, but they do heating and air conditioning also. They will do yearly cleanings for you as well as complete overhauls. Their prices, like any plumbing company, are rather high. But since it’s not a service you would use all the time, it’s not bad. If you call them, they usually will have someone out to your home within a few days. Depends on if it’s an emergency or not.
Broadleys plumbing works on central air, heating, humidifiers as well as plumbing. They are well know and reliable. I just had trouble getting threw to them over the phone and having someone get back to me. I called to get an estimate on a new bathroom. Im not sure if the job was too big for them or they might have been going threw new employees, but I never got a call back nor the work done from them. They are licenced and do accept credit cards, which is great for me.