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They are the best. Always asked for Henry. He is one nice and talented gentleman.
He arrived on time, listened to our problem and went about fixing it right away. Very courteous. Explained what had happened and how he fixed it.
2nd time we’ve used them. Anthony was very professional and accommodating. We still had peeps sleeping in the room he needed to get to for our A.C. tune up. He said he could come back, he had a few more to do in the area! Thanks Ant!!! See ya next year!
Would like to leave a POSITIVE REVIEW for Owner Brian Broadleys. He is a gentlemen and honest Family Business Owner. That just happened to be on Vacation when we had an issue with our Central A/C unit. He could not apologize enough for his Employees that handled the situation in the worst possible way. This is a family owned business that he is proud of and said this is not what we are all about. Had he been there when this had happened, he would have sent his installers to fix the leak & refill the freon at No cost & this was all we wanted. He is reimbursing us for our bill with Jersey Gas. So yes our 1 star has turned to 5.
Charlie & Nancy Bacon
Minus any stars. The worst customer Service!!! Beware!!check out Yelp. The majority of there installs results in leaks, which of course means more$$$$ for them. Especially if you have a slow leak and you become OUT OF 1 Year WARRANTY TIME! Consumer Affairs will be checking into this Unscrupulous Co.
Minus any stars. The worst customer Service!!! Beware!!check out Yelp. The majority of there installs results in leaks, which of course means more$$$$ for them. Especially if you have a slow leak and you become OUT OF 1 Year WARRANTY TIME!
Consumer Affairs will be checking into this Unscrupulous Co.
My mother signed up with Home Depot to have a new HVAC system installed in 2011. Home Depot uses Broadleys as their installation contractor. After 1 year unbeknownst to me, Broadleys came out to do a tuneup and had to add freon. If I knew about this I would have definitely had said something however I guess they just took advantage of an elderly women because if you have to add freon to a new system there is something wrong. Four years later the system does not blow cold air at all, I had met with a Broadley’s technician and he told me the leak was coming from a copper connection that they made when it was installed, he then proceeded to quote me $400 to fix the problem that should have never been there because of their crappy workmanship. I then reached out to my HVAC technician and he proceeded to tell me that there workmanship should have been a lot better than that because their systems out there that do not leak for several several years. Which by the way my system is 20 years old and I’ve never had to add freon to it at all. Way to stand by your workmanship Broadley’s I wouldn’t even allow you to put in a window unit, let alone refer you to anyone ever.
UPDATE….a few days later I had another HVAC Technician come out and find the leak at the valve outside. Not even close to where Broadley’s said it was…what a joke
Like a lot of people, I dread hiring and working with contractors. But I can honestly say, working with Broadley’s has been one of the best contractor experiences I have ever had. Keith Galetta was so pleasant to work with, I started feeling like he was a friendly neighbor and not someone trying to sell me something. There was no pressure to make a decision but he was always available to answer questions. We got a few estimates on having our furnace replaced and all the prices were in the same ball park so I had to use other factors to make a decision. I really got the feeling with Broadley’s that customer service was their number one priority and this bore out. The 2 guys who installed our new furnace were also very pleasant and were some of the most unobtrusive contractors I have ever worked with. They were in my house for about 6 hours and honestly, I hardly even knew they were there. I didn’t feel like I usually feel–like I have to stay on guard and ready to respond to questions, issues, etc. when I have contractors or service technicians in the house. So far so good with the furnace operation–I don’t anticipate any problems. But even if I do, I feel confident that I will get responsive and personal service from Broadleys!