“We have been dealing with Broadley’s since 1978, and their technician, Walt Buganski is no stranger to our property. He has serviced our gas furnace each fall for the past several years.

Today Walt was assigned two tasks: Perform the annual service on our gas furnace, and install new condenser coils to replace the leaking condenser coils in our outdoor air conditioner condenser unit.

After calling to assure us that he was on his way, he arrived at the expected time. He explained to me that he would focus first on the condenser coils replacement, and finish up by servicing our furnace.

He went to work immediately, disassembling the condenser, and removing the leaking condenser coils. When he reached the point in the job where he pressurized the new coils, rather than waiting to see if the pressure held, Walt came in and performed the service on our furnace. Satisfied that the new condenser coils were not leaking, he purged the system, and refilled it with refrigerant.

Finally, Walt discussed what he had done, completed the paperwork, and departed, leaving behind a satisfied homeowner.

Walt is knowledgeable and skilled, uses his time efficiently, and is customer focused. It was a pleasure to working with Walt, Melissa, the Service Manager, and all of the Broadley’s staff.”