“Brian & Henry were very knowledgeable & professional. They got right to the task at hand & fixed the problem with my boiler once the part arrived. I am a Gold member…my problem occurred on a Sunday around 7 pm. So…I had to pay $175 for Henry to come out. My gold membership states “waived standard diagnostic” which I learned means during normal business hours. The contract should clearly state “during normal business hours”! “Waived Standard Diagnostic” is not clear and is very misleading! I was very disappointed with the way that was explained to me by Michelle. She was very short with her answer and it didn’t seem to matter to her that I have been a long standing customer.”
– Terry K.