“Dave is always professional and kind. He completed the work efficiently.

My only issue is with the time. You give a window of 12-4. This window is never met. Not in the last 3-4 service appointments I’ve scheduled.

Dave arrived at 6:45. The first contact from him was at 6:25. I understand things can get backed up but it would be better to manage clients expectations by being honest about the time frame. And, if they’re going to be arriving outside of the scheduling window a phone call should be made so that the client is aware and not sitting there wondering if they’re still coming. I called the office at 5:55 and reached, what I’m assuming was an answering service. They said they would have someone call me back. I received no call until a half hour later when Dave called to say he was on his way.

I very much appreciate everyone at Broadley’s and have been extremely satisfied with the work that’s been done in my home for the last 10 or so years. I just think you could do a better job managing time expectations.

Thank you.”