“I had a water leak and called for someone to come out and assess the damage. The representative (Yancy) initially could not find where the leak was coming from. After checking all the plumbing it was determined that it was coming from the fireplace flue. ( this fireplace has never been used since we bought the property. (2014)
He knew it had to be checked for not only finding the location of the leak but also requested from my insurance company. He should have been taking pictures of the damage, especially on the roof.
Now, the adjuster is asking questions about what he saw on the roof. What he may have done and what he saw may determine if the insurance company will pay for my claim…..
Thank you”
– Vivian V.