Like a lot of people, I dread hiring and working with contractors. But I can honestly say, working with Broadley’s has been one of the best contractor experiences I have ever had. Keith Galetta was so pleasant to work with, I started feeling like he was a friendly neighbor and not someone trying to sell me something. There was no pressure to make a decision but he was always available to answer questions. We got a few estimates on having our furnace replaced and all the prices were in the same ball park so I had to use other factors to make a decision. I really got the feeling with Broadley’s that customer service was their number one priority and this bore out. The 2 guys who installed our new furnace were also very pleasant and were some of the most unobtrusive contractors I have ever worked with. They were in my house for about 6 hours and honestly, I hardly even knew they were there. I didn’t feel like I usually feel–like I have to stay on guard and ready to respond to questions, issues, etc. when I have contractors or service technicians in the house. So far so good with the furnace operation–I don’t anticipate any problems. But even if I do, I feel confident that I will get responsive and personal service from Broadleys!