“Expensive, quality is hit or miss
Technician Taylor determined the problem with our heating system and tried to replace the part. She knocked a wire loose from the blower unit during the replacement and, when the furnace didn’t operate properly with the new part, lectured us in a loud voice on how she had told ‘you people’ that adding a new part to an old unit would result in failure of another part. All through this repeated lecture she did not even try to diagnose the trouble. Complaints to management led to technician Keano being dispatched the following afternoon. He immediately found the loose wire and several other problems Tayler had missed. Mysteriously, the O ring for the new part disappeared during the transfer of the new part from the Tayler to Keano. So, we were without heat for another night and paid top dollar for a new part which had to be installed with an old O ring. Complaints about that to management were never answered. We need a new heating system, but we won’t use Broadley’s; they are expensive, the quality of workmanship is hit or miss and management is unresponsive.”
– Ron K.