Tayler D.
Tayler D.
HVAC Technician
14 Reviews
“Expensive, quality is hit or miss
Technician Taylor determined the problem with our heating system and tried to replace the part. She knocked a wire loose from the blower unit during the replacement and, when the furnace didn’t operate properly with the new part, lectured us in a loud voice on how she had told ‘you people’ that adding a new part to an old unit would result in failure of another part. All through this repeated lecture she did not even try to diagnose the trouble. Complaints to management led to technician Keano being dispatched the following afternoon. He immediately found the loose wire and several other problems Tayler had missed. Mysteriously, the O ring for the new part disappeared during the transfer of the new part from the Tayler to Keano. So, we were without heat for another night and paid top dollar for a new part which had to be installed with an old O ring. Complaints about that to management were never answered. We need a new heating system, but we won’t use Broadley’s; they are expensive, the quality of workmanship is hit or miss and management is unresponsive.”
Broadleys is TOP NOTCH!!!!!!! They have been our HVAC and plumbing service provider for almost 2 yrs now and each time has been an EXCELLENT experience. We really feel blessed to have such a GREAT…!!!!! company. I just can’t say enough.
After 29 yrs our hvac was just wore out and out dated. Our A/C quit right before the season started and we were not interest in throwing more money into a failing un-efficient AC.
When we bought the house 3 yrs ago I had planned on updating everything, Our water heater was near the end of it’s life. Our hot water boiler was also 29 yrs old. I was ready to do a one stop shop with full replacement of everything.
Our sales/service writer Paul, came and accessed our situation. We told him we had hot spots (summer) and very weak air delivery in a certain part of the house. He pointed out that the supply temps got hotter, the further the air got from the supply fan. Our duct work was also 29 yrs old and was internally insulated, which I did not like.
Paul pointed out that we had insufficient air returns. Our condenser unit was leaking and the refrigerant for it was no long available. It was time to let her go, This unit did her job. lol
Paul walked us through EVERY STEP. He answered all my stupid ?’s and was very patient and super knowledgeable. He presented us with several AC units to choose from. He also recommended the tank-less water/heater combi option. Long story short. They were in and out in a weeks time.
Paul. Dana and I are just so grateful to you my friend. It was an amazing experience and thanks to you and your team for a stress free experience! I mean you guys were even watchful over our fur babies. lol
With that said;
Their install team is TOP NOTCH! They were AWESOME!!! We would like to thank Bill & Jay for the install of our new AC system. The pride taken into their custom duct work and flex pipe installation(s) is truly amazing. It looks like a work of art up there. lol
We would like to thank Don, Gerald, Enri, Ed & Bryce for their EXCELLENT work and installation of our Combination Tank-less water heater system. YET ANOTHER work of art. Clean and tight!
We THANK YOU GUYS FOR ALLLLLL YOUR HARD WORK!!! God bless you all!!!
Special thanks To Keano and Taylor. Thank for you all you’ve done as well.
If you are looking for a Hvac/plumbing company that is honest and ethical, look no further. Broadleys is family!
“We were very happy to have had Tayler perform maintenance on our unit today. I missed scheduling AC in the summer and therefore she did both heater and air conditioner with no complaints. I forgot to schedule and she was glad to accommodate. She showed us the part that needed replacement along with the different options open to us for replacement.
Thank you to Tayler for being our service person today. We appreciate her friendliness , her expertise, and good job.
Maryanne and Joe Loftus”
“Tayler did an excellent job. Took her time and was very thorough.”
“Tayler D. is exactly who you are looking for in utmost professionalism. Instead of just telling you what you need fixed, she explains the system for you to understand….much like a good doctor giving a differential diagnosis. We signed up for the maintenance program/family comfort plan will full confidence that Broadley’s and Tayler D. will have our best interests in mind. Thank you!!!”
“Tayler did a great job servicing our air conditioning system. She was very knowledgeable, friendly and polite. She took the time to explain what she was doing and answered any questions that I had. The office staff was also very helpful and friendly. I would definitely recommend Broadley’s!”
“Can’t thank Broadleys enough. They responded in two short hours to hook up a range. The best!!!!!!”
“We've used these guys for years and they've been outstanding. One year, they even squeezed us in during the season with a capacitor replacement. Taylor was like the rest of their techs, knew what to do, did it, and you couldn't tell she was even there after leaving. I especially value technical expertise whereas My Management STRONGLY favors cleanliness. Maybe that's why my wife avoids going into our garage??? Anyway, we trust these people and they do a great job.”
“Yearly maintenance by the most courteous and respectful Taylor D! Broadleys once again sends out knowledgeable and thorough technicians for the job! Thanks from a satisfied customer yet again!”
“Taylor was exceptionally helpful with her knowledge of our 16 year old air conditioner. She was honest and helped us determine our next step in the decision to update our HVAC system. Thank you, Broadley team”
“Tayler was fantastic! Likely the best tech ever. She was fast and efficient. Took photos of everything she did and shared them. Not only did she check our AC unit but she also cleaned the outside because it was very dirty. Very pleasant to deal with. She’s a keeper.”
“Meeting Tayler D. and having her perform the maintenance check on our heating system interesting and informative.
I told her that I was going to stay with her most of the time and that the reason for that was, not to watch over her back, but to try and gain an overall understanding what was being done, what could possibly go wrong and what to look for in terms of anything that might cause a problem in the future.
She said that she had no problem at all with that and that she would be glad to explain the various elements that she was checking as she went along.
Tayler was great. It was obvious that she had a genuine interest in her work and a strong work ethic in terms of the quality and thoroughness of her examination, observation, and testing of the system. She explained the importance of the cleanliness of the blower fan, how it works for both the heating and A/C and how the build-up of too much dust could compromise the performance of the either of the two systems. We schedule a maintenance cleaning of it for this coming July 17th.
Tayler is a real asset to the Broadley's Organization. With her personality, knowledge, and work ethic and serves an an ambassador for her company. I have requested that she is the one who comes back in July to do the cleaning of the blower fan.
Best regards,
Larry K.”
“Great service !!!
Showed up on time, very professional and knowledgeable!!! David and Taylor were very polite and took the time to troubleshoot everything I ask. Great experience thank you!!!
Rob”